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Technical Support Engineer

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The position is located at R`anna We are a leading cloud solution company, and we are looking for a talented and passionate Technical Support Engineer to join the success of our growing company. The candidate will work with a team of cloud experts and will be giving technology services to leading companies. Responsibilities: • Provide complete remote services including installation, configuration, maintenance, and disaster recovery • Answer client configuration questions • Assist with customer integrations • SLA compliance • Interact with DevOps team to resolve problems with products • Provide exceptional customer service • Requirements: • 2-3 years experience working in a Linux and Windows environment • Problem solving and high independent learning abilities • Attention to detail and exceptional follow-up skills as well as ability to prioritize support issues • Worked in a DataCenter and has monitoring skills • Passionate and customer focused • Excellent listening, written and verbal communication skills in English • 3 year of experience working at network and security environments • Scripting: Bash / Python • On-call rotation. Must be willing to be a part of a rotation to support necessary coverage Advantage: • Knowledge in AWS Services: EC2, Lambda, ECS, VPC, EBS • Monitoring System: OpsView, Nagios, DataDog

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